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At RIAS Trip, we aim to provide a smooth and transparent travel booking experience. This Refund & Cancellation Policy explains how cancellations, refunds, and changes to your travel bookings are handled across our platform.
If you have any questions, contact us anytime at:
📧 info.riastrip@gmail.com
All travel bookings made through RIAS Trip (flights, hotels, tour packages, activities, transport, etc.) are subject to the cancellation and refund policies of the respective airline, hotel, supplier, or travel partner.
Because travel services are time-sensitive, refund timelines and eligibility vary depending on supplier rules.
RIAS Trip itself does not guarantee refunds where the service provider does not offer one.
A. Flight Bookings
Cancellation charges depend on the airline’s fare rules.
Some tickets may be non-refundable or partially refundable.
Airline penalties + RIAS Trip service fee will be deducted.
B. Hotel Bookings
Refundability depends on the hotel’s cancellation window.
“Non-refundable” bookings cannot be cancelled or refunded.
No-show bookings are non-refundable.
C. Tour Packages
Cancellations before 30 days of travel: Up to 70% refundable
15–30 days before travel: Up to 40% refundable
Less than 15 days before travel: No refund
Visa processing, flights, activities, and government fees are non-refundable.
D. Activities, Transfers & Add-Ons
Refund rules depend on the activity provider and will be mentioned at booking time.
Refunds are not possible in the following cases:
Visa rejection
No-show at hotel/airport
Incorrect passenger information provided
Booking with “non-refundable” tag
Missed flights due to personal delays
Weather issues or government restrictions (vendor policies apply)
If your booking is eligible for a refund:
We request the refund from the airline/hotel/vendor.
Once approved by the supplier, the refund is initiated.
Refund is sent to your original payment method via:
PayU
Razorpay
Airlines: 7–21 working days
Hotels/Tours: 7–30 working days
Banks/Card issuers: May take additional time to reflect the amount
RIAS Trip does not control bank processing times.
Partial refunds may be given when:
Only part of the service was used
Supplier deducts cancellation fees
Package includes non-refundable components
Customer requests partial cancellation
The final refund amount is determined by the travel supplier, not RIAS Trip.
If you haven’t received your refund:
Check your bank or card account
Contact your card issuer — posting times vary
Contact your bank — processing delays may happen
If you still need help, email us at: info.riastrip@gmail.com
Name changes or date changes depend solely on airline/hotel rules and may involve additional charges.
Some bookings cannot be modified after confirmation.
Packages booked under:
Special deals
Discounts
Seasonal offers
Promotional fares
are non-refundable unless stated otherwise.
If you purchased a gift voucher:
Refunds are issued as credit only.
Credits cannot be converted to cash.
If a booking was gifted to you:
Refund goes to the original purchaser.
If hard-copy documents are shipped:
Courier fees are non-refundable.
Lost/missing courier items must be handled with the courier provider.
For expensive international packages, we recommend:
Trackable communication
Travel insurance
Secure payment options
RIAS Trip is not responsible for supplier delays or non-receipt of documents.
For any refund, cancellation, or policy-related queries:
📧 info.riastrip@gmail.com
🏢 Showroom No. D-9, Ridhi Sidhi Enclave 2, Sri Ganganagar, Rajasthan 335001
